Privacy Policy

When you use our platform, we gather different types of information. Some you provide directly, and some we collect automatically as you interact with our services.

Information You Provide

• Account details including your name, email address, and phone number when you register
• Company information if you're using our business accounts
• Financial scenario data you input for modeling purposes
• Payment information when you subscribe to our services
• Messages you send us through contact forms or support channels

Automatically Collected Information

• Your IP address and general location data
• Browser type and device information
• Pages you visit and features you use on our platform
• Time stamps and session duration
• Technical performance data to help us improve service quality

We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering and improving our financial modeling services.

• Providing access to your account and maintaining your scenario models
• Processing your subscription payments and sending billing notifications
• Responding to your questions and providing technical support
• Analyzing usage patterns to enhance platform features and performance
• Sending important updates about service changes or new features you might find useful
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations under South Korean and international law

Your information is stored on secure servers located in South Korea. We use industry-standard encryption protocols to protect data both in transit and at rest.

Our security measures include encrypted connections, regular security audits, restricted employee access to personal data, and automated backup systems. But let's be honest—no system is completely invulnerable. We work constantly to maintain the highest security standards while being transparent about the inherent limitations of digital systems.

Access Controls

Only authorized team members can access user data, and only when necessary for support, maintenance, or legal compliance. All access is logged and monitored. We don't have a culture of casually browsing user accounts—that's just not something we do.

Under South Korean data protection law and international standards, you have several rights regarding your personal information. Here's what you can do:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information in your account
• Deletion: Request deletion of your account and associated data
• Export: Download your scenario models and data in a portable format
• Opt-out: Unsubscribe from marketing emails while still receiving essential account notifications
• Restriction: Request that we limit how we process your information in certain circumstances

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days, though we typically get back to people much faster than that.

We share your information only when necessary and never for advertising purposes. Here are the specific situations where sharing occurs:

Service Providers

We work with trusted companies that help us operate our platform—payment processors, cloud hosting providers, and email service providers. These partners can only access the information needed to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose information if required by South Korean law, court orders, or government regulations. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If SharpWave Console is acquired or merged with another company, your information may transfer to the new entity. We'd notify you before this happens and inform you of any privacy policy changes.

We keep your information as long as your account is active or as needed to provide services. When you close your account, we begin a deletion process, though some information may be retained for specific periods due to legal or business requirements.

• Account information: Deleted within 90 days of account closure
• Financial records: Retained for seven years as required by South Korean tax law
• Support communications: Kept for three years for quality assurance purposes
• Usage analytics: Anonymized after six months and retained for statistical analysis

Some data gets anonymized rather than deleted—stripped of identifying information and used only for aggregate statistics that help us improve the platform.

While our primary servers are in South Korea, we occasionally work with service providers located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other legally approved mechanisms.

If you're accessing our services from outside South Korea, your information may be transferred to and processed in South Korea, where data protection laws might differ from those in your country.

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how people use our platform. You can control cookies through your browser settings, though disabling them may affect platform functionality.

We don't use third-party advertising cookies or sell your browsing data to advertisers. Our tracking focuses on improving user experience and platform performance.

Our services aren't designed for anyone under 18. We don't knowingly collect information from minors. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform. The date at the top of this page shows when the policy was last updated.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account—we'd be sorry to see you go, but we respect your decision.